The CHIP Safety and Security Campaign (CSSC) will promote existing services and programs as well as disseminate important information that better prepares the Montreal hard of hearing community for emergencies.

This page will be updated with information about services offered by emergency responders in Montreal for people who are hard of hearing. It will also provide helpful tips on how the community can be better prepared for emergencies, such as a list of materials to have ready in case of a power outage, heavy storm, or fire.

Text with 911

One service is called Text with 911 or T9-1-1, which allows people who have difficulties speaking or listening/hearing on a phone to communicate with 911 call centers via the text function on a cellphone.

What is TEXT with 9-1-1?

Text with 9-1-1 or T9-1-1 is a service that allows members of the deaf, deafened, hard of hearing, and speech impaired communities to communicate with 9-1-1 call centers via text conversation.

How do I use it?

You first must register for this service through you wireless provider. After registration is complete, the service works as followed:

  1. Dial 911 and connect with the operator.
  2. Hang up. The operator will see that you are a registered user of T9-1-1 and will begin a text conversation with you.
  3. Respond to the text with the relevant details for your emergency needs.

How do I register for T9-1-1?

  1. Have a compatible cell phone with texting plan.
  2. Make sure your provider offers T9-1-1 registration: http://textwith911.ca/en/wireless-service-providers/
  3. Then, go to your wireless provider’s website and follow the instructions.

To visit the TEXT 911 home page: http://textwith911.ca/en/home/

For more information, please contact CHIP’s administrative assistant at 514-488-5552 ext: 4500 or info@hearhear.org. Our Cell number for texting is 514-797-2447