Impacts of our COVID-19 Relief Programs

COVID Community Food Program (CCFP)

During the pandemic our community food program was the only grocery program that was made accessible for people with hearing loss. Each person taking phone orders was sensitized to the communication strategies required when speaking to someone with hearing loss. We offered multiple accessible methods like our online form, ordering over the phone or text.

In the months that we ran this program, we served 125 different customers. Of these customers, 69% were seniors, 18% were immunocompromised, 17% were disabled.

100 Donations Challenge

Hear Entendre Québec created the 100 Donations challenge.  This was a great effort and a safe method of helping our members feel involved in giving back to the community in a time of crisis. We did this each week by collecting donations of essential items such as socks, blankets, and sweaters along with food items such as chili, sandwiches, and desserts for 100 people!

With the support of some generous volunteers and donors and through collaboration with Resilience Montreal (a homeless shelter) and Dawson’s Boys and Girls Club (a youth centre), we were able to provide people with the tools they needed to give back to the community. We were also able to donate two industrial sized freezers to two local community groups: Resilience Montreal and Dawson’s Boys and Girls Club.

Safe & Clear Campaign

At the beginning of the pandemic, Hear Entendre Québec was the only organization providing accessible personal protective equipment with safety levels approved by the government. In total, this program has distributed over 2,000 units of accessible personal protective equipment. We have distributed to individuals, highschools, colleges, restaurants, banks, dental offices, and Héma-Québec. This was a valuable effort in providing accessibility in public services and also in creating an awareness campaign. If you are interested in purchasing your accessible PPE, you can find some here!

Love your Neighbour Initiative

In partnership with the West Island network, Hear Entendre Québec carried out porch visits to our members. This was a way to safely show our members support through the unprecedented times.

Mental Health Checks

In total, 336 mental health check-up calls were made. These mental health checks served as a great way to show our compassion to our members. Through this initiative we were able to identify the needs of our members. Through this needs evaluation we were able to recognize that members needed hearing aid batteries delivered to them, and we were happy to accommodate this need and demonstrate our continued support during the changing, uncertain times.

We would like to thank all of our partners, donors and volunteers who have made this possible. We are truly grateful for your help!

CCFP Medias

Television News Medias

This post is also available in: FR